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FAQs

WHAT IS INCLUDED IN THE COST OF MY ORDER?

Items are priced to include free shipping within the domestic US. Framed artwork or large/heavyweight home goods items may incur an additional shipping cost. This will be specified within the item description where applicable. Please note orders shipped within the state of California will be subject to 9% sales tax.

 

WHAT SIZE INSERT SHOULD I BUY TO FIT MY PILLOW COVER?

You will find recommended insert sizes included with each individual listing. As a general rule, you will want to size up 1-2" for feather/down inserts on all pillows for a fuller look.  For most lumbar sizes, consider sizing up only 1" for length/width.  

Because poly inserts are not stuffed as full, you will want to order the same size insert as the actual pillow dimensions so that they retain their shape. 

 

HOW QUICKLY WILL I RECEIVE MY ITEM?

Once received, your order will be prepared for shipment within 3 business days. You will be notified once your item has shipped. All orders are shipped from Orange County, CA via USPS Priority Mail unless otherwise noted in the listing description. Coast to coast, domestic US orders can take up to 4-5 days. Please expect 10-20 days for International Orders.  Tracking will be made available for all orders.

 

I DIDN'T RECEIVE MY ORDER. WHAT SHOULD I DO?

Contact us at orders@birdbelleshop.com so we can track your order for you. Please be sure you are correctly listing your shipping address at check out. Orders shipped to an incorrectly listed address will not be refunded.  

 

DO YOU ACCEPT RETURNS?

If you are not satisfied with your order, please contact us at returns@birdbelleshop.com within 3 days of order receipt for return instructions. Buyers are responsible for paying return shipping and only unused items returned in their original condition will be accepted for return.  If your return is approved, you will receive a refund to your original form of payment. Please note that bank processing times may take up to 3-5 business days.

 

CAN I CANCEL MY ORDER?

Unfortunately, we do not accept cancellations on orders already in progress.

 

DO YOU SHIP INTERNATIONALLY?

Yes! We will ship orders outside the U.S to select regional destinations. Please expect additional shipping times for these orders which may take up to 10-20 days to arrive. Bird + Belle is not responsible for any additional delay at customs or orders lost in transit by the carrier for international orders. Fees at customs are the responsibility of the buyer.

 

HOW ARE YOUR PILLOW COVERS SIZED?

All pillow covers are listed with measurements sized center to center (measured outside the unfilled cover center seam to center seam).  The edges are tapered a half inch on each corner for a professional fit.

 

HOW DO I CLEAN MY PILLOW?

We recommend only professional cleaning for all textiles and pillows purchased at Bird + Belle. Vintage textiles have been laundered prior to pillow creation. However, the backing linen has not been pre-washed.  There is a potential for shrinkage and color bleed onto the backing fabric if they are not professionally cleaned.

 

WILL THE INDIGO TEXTILES BLEED ONTO MY OTHER FURNITURE?

While these textiles have been pre-laundered / treated to prevent bleeding, care should always be taken to ensure the natural indigo dyes do not impact furniture. We recommend testing a discreet area. 

 

WHAT SHOULD I EXPECT WITH THE VINTAGE TEXTILES FROM BIRD + BELLE?

Buyers should expect imperfections reflective of the handmade nature and age of these beautiful, one of a kind pieces. These may include unique stains or markings, snags, fraying, holes, un-repaired tears, fading, worn or thinning areas and/or hand-stitched repairs that have been made with various color threads. The textiles were selected with these conditions for their particular character and as such should not be considered defective. 

 

DO YOU OFFER CUSTOM SIZES?

At this time, custom pillow sizes are not available. Future offerings will be announced in the shop.